Frequently Asked Questions

How do I buy something?

 

Kent Street Cellars is easy to navigate, just sign up to our website or alternatively you can even order as a visitor. Choose the products you want and voilà!

Where do you deliver?

We are Sydney based but deliver across Australia.

Sydney + Sydney Metro Delivery:
Free Delivery on all orders over $100
$10 on all deliveries under $100

Australia Wide Delivery:
Free Delivery on all orders over $250
$10 on all deliveries under $250
Beer & Non Alc Drinks cannot be delivered outside of Sydney Metro areas
Some exclusions apply (All NT, Remote QLD + WA)

Products used for event planning e.g ice, tubs, glasses are only available to customers inside Sydney CBD and inner suburbs

When can i receive my delivery?

Our shopping platform allows you to specify a delivery day and time.

As well as any specific delivery instructions e.g cold delivery required, special instructions for your loading dock etc etc

What methods of payment are accepted?

We accept all payment methods.

For our online orders you ‘ll need a credit card, but contact us at [email protected] or (02) 9252 2999 prior to placing your order if you would like to pay for your delivery via Cash or EFT.

We’ll consider any barter requests!

Can i order a gift and have it sent direct?

Very glad you asked!

We make gifting so easy. Use kentstreetcellars.com.au to select your gift and we can wrap, box or bag it and even include a personalised hand written card and deliver straight to your recipient.

It couldn’t be easier

Can i receive my delivery cold?

Of course you can.

You do need to be located in Sydney CBD or Inner Suburbs and just select cold delivery when you are checking out of our store.

What does delivery cost?

SHIPPING POLICY

Australia Wide Delivery:

  • Free Delivery for orders over $100,
  • $10 Flat fee for orders under $100
  • Ice only orders incur $25 delivery fee (within Sydney Inner Suburbs only)
  • $25 Pickup Fee will be applied to all orders with hired glassware, tubs and trestle tables. If items are returned to the store by the customer, we can refund the credit card requested.
  • No delivery of beer, RTDs, non-alcoholic drinks, ice or hired items outside of Sydney Metro Areas.
  • No Ice or Hired Items can be delivered outside of Sydney Inner Suburbs areas
  • Sydney Metro radius extremity: Woolooware (south), Emu Plains (west), Palm Beach (north) – $10 flat delivery fee or free over $100
  • Free delivery applies only to Mainland Australia and Tasmania but excludes country areas of South Australia, Western Australia, Queensland and Northern Territory. For further clarification please email us at [email protected]
  • Contact us ([email protected] or 02 9252 2999) for more information regarding your order and shipping times